Policies & Procedures

Hello and a warm welcome to everyone stopping by!

Here at The Gilded Cross you will find a variety of Faith-Based Jewelry, (as well as other items), where I have taken my love for "Statement Jewelry”and my Faith to create this inspirational shop.


 

It is in this shop that I hope to provide Christians’ a way to have a tangible item for either a personal reminder, or an opportunity to share their faith with a friend, co-worker, or anyone that might notice what they are wearing and ask, “what does it mean?” To curate passages from the Bible that can be translated into beautiful works of art.

It is my goal to provide you with satisfaction and to make sure you are pleased with every purchase.

RETURNS

If you are not completely satisfied with your purchase(s), you may return your order within 10 days of confirmed delivery. Shipping costs will be your responsibility unless the item purchased is at my fault (ex. wrong item).

ALL items returned must be in their ORIGINAL and unchanged condition. Refunds will be issued as soon as I receive the merchandise back.

Lost Packages
We will replace your items (if possible) or give you a full refund if your package happen to be lost.


 

REFUNDS

Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TheGildedCross@gmail.com and I will email Exchange instructions.

SHIPPING

 

Our products are shipped within 2-3 Days using the following carriers: USPS . To return your product, you should mail your product please email me at TheGildedCross@gmail.com and I will provide the complete mailing address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PAYMENT

 

I accept Paypal, credit cards, and debit cards. 

 

Please Contact me via the Contact tab here on the website or through TheGildedCross@gmail.com to place your order. From there I will be able to give you the total cost including shipping and any discounts will be reflected and itemized.  

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can.

Also note, you do not need a PayPal Account to pay for your items through PayPal, there is an option to checkout without having a PayPal account where you can pay by whatever means you wish.  

 

 


THANK YOU FOR READING THROUGH MY POLICY

 

 

If you have any questions about any of my items or policies ALWAYS contact me either by sending a Contact Form provided on this website under the "CONTACT" tab or by email to TheGildedCross@gmail.com The Gilded Cross you will find a variety of Faith-Based Jewelry.


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